Returns & Refunds Policy
At Modernboywear, we specialize in high-quality T-shirts, Sweatshirts, Hoodies, and Dresses for women. We want you to be completely satisfied with your purchase from modernboywear.shop. If for any reason you are not happy with your order, we offer a straightforward return and refund process.
Key Policy Details:
- Return Window: 30 Days from the date of delivery.
- Refund Timing: Issued within 5 business days after inspection.
- Fees: $0 Restocking Fee.
- Shipping: Modernboywear pays for all return shipping costs.
1. Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and in its original packaging with all tags attached. Please keep your receipt or proof of purchase handy.
2. How to Start a Return
To initiate a return, please follow these steps:
- Email our support team at support@modernboywear.shop.
- Provide your order number and a brief explanation for the return.
- Once your request is approved, we will email you a pre-paid return shipping label and detailed instructions.
Please note: Items sent back to us without prior authorization will not be accepted. For more contact details, visit our Contact Us page.
3. Specific Scenarios & Solutions
A. Damaged, Defective, or Incorrect Items
We take quality control seriously. However, if your T-shirt, Sweatshirt, or Dress arrives damaged, defective, or if you received the wrong item, please contact us immediately. We will cover all shipping costs to send you a replacement or issue a full refund. We may ask for photos of the damage to improve our service.
B. Change of Mind
If you decide the style or fit isn’t right for you, you may return the product within 30 days. Even for “change of mind” returns, Modernboywear will provide a free return shipping label. We want your shopping experience to be risk-free.
C. Non-Delivery or Lost Items
If your order has not arrived within the expected timeframe, please notify us. If the carrier confirms the package is lost, we will provide a full refund or a replacement at no extra charge to you.
4. Return Shipping Address
Authorized returns should be mailed to our facility:
Modernboywear Returns
19335 Oak Plaza Ct,
Newhall, CA 91321,
United States
5. Refund Process
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed immediately.
The total amount will be credited back to your original method of payment within 5 business days. Please note that your financial institution may require additional time to post the transaction to your account.
6. Fees & Costs
We strive for complete transparency in our costs:
- Restocking Fee: We never charge restocking fees.
- Return Shipping: Completely free for the customer. Modernboywear covers all return labels.
7. Exchanges
The most efficient way to exchange an item (such as a different size of Hoodie) is to return the original item for a refund and place a new order on modernboywear.shop. This ensures you get the new item faster while it is still in stock.
Helpful Links
For more information, please visit our related policy pages:
Last Updated: October 2023
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